BEAR ELEGANCE

Cabin directions were easy, cabin was lovely. This is not our first stay with them, we will definately stay with Hearthside again. We have stayed in 2 different cabins and both experiences were good.

This cabin was great. Clean upon arrival, lights were on to greet you if you go in late. Tvs in every room, bathrooms were good size compared to a hotel rooms, and stocked with fresh towels.

We loved Beat Elegance. The rental process was effortless. Will definitely use Hearthside again.

Everything was great. We have rented a lot of cabins at the Smokies but never before from Hearth Side. They were by far the best!. The communication was great, the reservation process was smooth and easy to follow, the cabin was even better. Clean and not one issue when we arrived. Everything was detailed for use as of what we needed to do. The lady in the office that helped us with the Explore card reservations went above and beyond to help us and made our stay even better. Thank you guys again. We will be renting from you again soon.

Very Thankful to staff and the spaces. We look forward to coming back!

Absolutely loved the cabin! Thank you so much for your help in picking it out for our family! We will definitely be staying with you all again!

5 star rating for sure!! This is the second time we have rented through HearthSide Cabin Rentals, the cabin was absolutely beautiful, well kept and very clean. The staff was very friendly and helpful, we will definitely be coming back!!

Easy reservation Great location. Close to all the attractions Beautiful-Clean cabin. Loved it!!

You guys are the best. We will only ever rent from your company! Thank you for helping us to have a wonderful vacation.

This cabin was a great place to stay. Has lots of room and entertainment areas. Only thing maybe get a bigger and better grill option but I would definitely stay here again.

Love this cabin!! This is the second time we have stayed at Bear Elegance. It is located within a few miles of Pigeon Forge and is very easy to get to. It is clean and well kept. The porch swing and wifi were the amenities we used the most. The booking, payment and check in process were easy and HearthSide employees very pleasant. Would definitely stay here again!

Very friendly staff answered all questions we had. The cabin was exactly as advertised.

The check in and out process was easy, the cabin is located in a convenient location if you don't mind the highway traffic.

As usual the staff and condition of cabin was great. We have stayed at this cabin several times and always enjoyed it. This make about 20 times we have used Hearthside with different cabins. Only issue was the mosquitos the outside around the deck and bushes were swarming with them. Making it impossible to enjoy the swing or rockers. IT REALLY needs to be sprayed before someone gets west nile

Everything was perfect. A beautiful and clean cabin. Bear Elegance.

Cabin was wonderful. A fuse was blown when we first got there but maintenance was prompt in getting in fixed and we had no other issues.

The whole process of renting cabin was a pleasant experience. I would suggest that fun pass discounts be sent sooner. We had already booked tickets to Dixie Stampede weeks before we received coupon. FYI the Bear Elegance was great, however, most fans and light fixtures were very dusty. Overall, the cabin was exactly as advertised. Thanks.

The staff at HearthSide was very nice and helpful. The cabin was well appointed. The check-in and check-out processes were quick and easy. We enjoyed having access to the pool house.

Easy check in and out. Cabin met all expectations. Pleased with the owners addition of the Xmas decorations. Location/timing of the year good. Slightest of drawback was the fairly constant traffic on Goose Gap Rd. Enough I would not return to the same location, but would look for something further from the "main" road.

Cabin was beautiful..coffee maker broken but I went to office and they gave me a new one. Overall fairly clean but there was someone else's dogs hair in master bedroom and all over front porch.

We always use Hearthside and have never been disappointed. We come every year and will continue to do so.

This was my first time using this rental company and they were great to work with. My first choice cabin did have several issues, but because the part for the heat wasn't available immediately, they were able to upgrade us to another cabin which was much nicer. They were very proactive when we talked to them about the issues with the first cabin. Very pleased with them overall.

The cabin was very accommodating for multiple couples/families. My only downers were the havoc did not evenly heat/cool both stories, and the couch was an eyesore with worn out areas all over it.

Vendors were not familiar with ASI fun card or its benefits. Vendors did not give the proper discounts that were advertised to us as Hearthside guests. Housekeeping could have been better. I would only rate the cleanliness of our cabin at check-in as mediocre.

Second stay with you, will likely do it again in the future.

Great cabin & location. There were some things needing repairs prior to our arrival but weren't done (i.e. Top dishwasher rack was broken,also plug on Livingroom lamp had been broken off in floor plug causing sparks when turned on - could cause fire!) I emailed pictures of each to the company to correct Before the next family arrives. Otherwise our stay was great!

Excellent. We were very pleased with the cabin and thoroughly enjoyed our stay.

The customer service was excellent. The cabin was beautiful. I was disappointed about the fun pass not being cumulative. We only used it once after we found that in the fine print.

Agents were helpful and friendly. The cabin was clean, fresh, well-equipped (except for toilet paper!) and nicely located.

The front office was a pleasure to work with. When we called and made a request from them they had the issue fixed within 3 hrs.

Staff was excellent from making reservation, check-in and check-out. Will refer family and friends and will return on next trip.

The cabin was great as far as location goes. It wasn't too far from the main strip at all. It has been well maintained and a was a pleasure to stay in. We had a very minor issue with the wireless router and maintenance came out that same night to get it fixed while we were out eating dinner. I really have appreciated booking my last few rentals through Hearthside Cabin Rentals.

The experience was great - clean place, just like home. Didn't care for the traffic noise at what we found out was a busy intersection. Some shrubbery or something to dampen the noise is recommended.