Parkside Palace

Our cabin was very spacious and clean. Enjoyed the location and amenities available to us.

Cabin was very nice abd clean with an amazing view. The freedom fun pass was easy to get processed and came in very handy. The check In process was easy and helpful.

One of the best stays I have ever had. the views are absolutely incredible. Very peaceful and everything you need is there in the cabin.

Beautiful cabin, wonderful view, great pavilion & close to pool & exercise room. Provides a lot of flexibility for everyone.

It was amazing , cabins were great , we enjoyed the pool and the views were breathtaking

View was beautiful also the cabin. Loved see a bear. Everything was very clean. Very easy check in and the ladies at office were very helpful and friendly.

Originally we were to stay with you in 2020 but due to Covid we had to cancel and reschedule for 2021. We had purchased your insurance coverage so we were able to apply our trip to 2021. The process was seamless. We had one issue upon arrival that your maintenance team addressed immediately. It was everything we had hoped it would be. The view was absolutely amazing.

This was my second stay in a Hearthside cabin & it could not have been any better. The staff has always been friendly, knowledgeable, and extremely helpful. The cabin was exactly as it was described and it was absolutely spotless. I recommend Hearthside to anybody who will listen and I would not even consider staying anywhere else. Thank you for another wonderful vacation!

Everything was clean and also had starter items which were very appreciated.Also we got in the cabin early which after a long ride was so nice.

The cabin was absolutely beautiful and has the most amazing views.

From the unobstructed view, to the well stocked kitchen Parkside Palace was everything I remembered from staying there 2 years ago. We plan to be back next year!

We loved it! It fit all of our guests. We even saw a 3 Bears.

The house was nice as well as well-maintained; the staff courteous.

We all had a wonderful time! The cabin exceeded our expectations and needs, and with a beautiful view too.

Our family had a great time in our cabin, the cabin made us feel as though we were a part on nature.

Had a real nice time.Clean.lots of room.Would love to have a family reunion there.

The cabin was very clean, and comfortable. We had a great time. Next time we visit the Smokie Mountians we will check back with Hearthside.

Very nice and helpful staff, any questions I had they were very understanding and accommodating.

Excellent customer service, we were allowed to check in a couple of hours early which was a BIG convenience for us. Cabin was very clean and well stocked, a set of linens for all 10 family members. No problems at all.

This was my first time to the Tennessee mountains and your company made our experience, one we will never forget

Our cabin was beautiful, well decorated and had a great lay out. We really did enjoy it. However there were more than several concerns regarding maintenance which I've listed below in the maintenance section. I certainly hope you correct your maintenance issues. The fact that you had such a large party coming in one would think a resort such as yours would be on top of all this. I also felt that for a nominal expense you should have clear roll down tarps inside the pavilion in the event of inclement weather. Pretty simple fix to improve a couples out door wedding if they have bad weather. Despite the maintenance issues we were all happy with our stay and would like to return sometime

Place was great. the bedroom on the left side had a leak when it rained. Also, we had 5 women and they all felt that you need to provide a mirror in the bedrooms. When one was in the bathroom the other had no place to put makeup on. The pan provided were terrible. The non-stick pans were unsafe to use. We had to stop and buy our own.

I had an excellent experience , we LOVED our cabin and had such a great vacation! The views are SPECTACULAR and staff was always very polite and helpful. I am so pleased with my decision to book with Hearthside and will be booking with you for ALL future visits! Thank you!

Very clean , amenities good,very quite. Had a great time. They was spraying the cabin across from us which should of been done when no one was there.

Just need more trash bags, paper towels and to !! Had a great time !!

The only problem I had was that I apparently was supposed to get y'all a copy of my drivers license before I called to get the key code. Once that was taken care of everything went great.. we all loved the house, it was clean and well taken care of except the railing on the left hand side of deck was loose. We enjoyed our stay and hated to have to leave

The cabin was very clean and comfortable. We had a great time. I was concerned that trash was not picked up during our week long stay and our trash can's lock was missing. We shared with our neighbor's can. We witnessed bears searching trash cans each night. This is a dangerous situation for bears and guests.

very nice cabin, and the office staff on site were real easy to talk with and gave helpful insights.

Clean, comfortable, beautiful. We did have some trouble with the a/c. A repairman was sent and did find a problem and fix it, however the upstairs bedrooms never did cool down to the same temperature as the rest of the cabin. The kitchen was not stocked as well as other rentals I have stayed at. We purchased cutting boards and a cheese grater at the Dollar Store and left them for the next guests. The cabin we booked in March sold. The replacement was great, however we had planned for all four couples to have a king suite. That was disappointing. Still no complaints for the cabin we did stay in. It was just as described.

There were some issues with the cabin...ice maker didn't work well, pool table and equipment for it in poor shape, and no foosball for the table. The biggest issue was the theatre room though. Several controllers either didn't work because of no or old batteries. We couldn't get the correct input selected to show movies. This was a big disappointment.

Wonderful accommodations, answered all my questions and provided information as needed.

Very easy check in process. Cabin was very clean fully stocked with everything we needed.

we used you the last 2 years and liked it very much!

My interaction with Hearthside on behalf of Grits Mafia was pleasant from start to finish. I think I spoke with everyone in the company at some time in the past three months, and it was always a positive experience! I have to make a special mention of Ruth's narration of the Cades Cove tour (although we didn't see a single bear). It was far and away the best tourguide experience any of us have had. I would recommend that guests considering cabins in the Preserve be forewarned about the road to that location. The last three miles up the mountain are a bit spooky, and some people would prefer not to drive it. Many thanks to all of you!!

Great as always. My family really enjoyed the trip and the cabin.

Everyone was very helpful and a pleasure to speak with. We loved the cabin and can't wait to come back.

The cabin was beautiful. We loved everything about our stay!

The cabin floor plan and amenities were great. Accessibility to town was convenient. Staff was courteous and friendly. In the game room, we could not get the DVD player to work. In the media room, we could not get the DVD player or surround sound to work - that was a HUGE disappointment, because we planned on watching Xmas movies during most of our stay.